“My bill has increased 3 times since I have been there. Also, my belongings in the storage unit have been destroyed by weatherization and bugs. Not happy about my experience at all..”

“Great location near Regent University in Va Beach. Secure. Clean. Friendly..”

“Great convienent.”

“Don’t let the manager’s friendly demeanor fool you. This place is run on dishonest business practices. The only reason I picked this facility was because they advertise that they have a truck available to customers. I found out it is nearly impossible to use the truck because the front office is closed on Sundays, and we can not do business or work on Saturday due to our religious beliefs. I did not have the crew available on a weekday to use the truck, so I canceled the first reservation and paid to rent a truck on a Sunday. I called a couple of months later to reserve the truck on a weekday and was told the truck is for new customers only and must be used within 5 days of move in, and the truck is only there to attract new customers. This was never mentioned any of the three previous times I spoke to Matt about using the truck, and he should have been honest in letting me know that was my last chance to use the truck when I canceled. It is nowhere in the unit contract either, if nothing else it should be added to the contract, but they won’t because they know they will lose prospective customers. We asked to speak to his supervisor and he gave us names, but said there is no contact number for his supervisor. We swore and he told us not to verbally abuse him, which is a form of gas lighting. You can’t lie to someone’s face, refuse them any other options and expect them to not be angry. We went through this same thing with T-Mobile, when they kept charging us yet said they had canceled our lines on 3 occasions, told us there were no supervisors to escalate us to, and sent us to collections after we had been within our rights to dispute the charges. Customer service is dead in this country and a customer is nothing more than a commodity that can be used and taken advantage of. We have a unit at another branch as well and since this company views customers as nothing more than moths that can be lured in with an illusion, we are looking into taking our business elsewhere..”

“The best storage unit in this town!! Very clean, customer friendly and professional..”

“I had the best experience! I reserved the unit I wanted online, and the next day stopped by and was able to move my things in. Matt had the BEST customer service! He showed me the unit and made sure it was up to my standards. The prices were best than anywhere else in the area.”

“b"Don't let the manager's friendly demeanor fool you. This place is run on dishonest business practices. The only reason I picked this facility was because...".”

“b'I have had my unit for a while now and since day one , customer service has always been on point , even with the new person in charge , the facility is very...'.”

“b"The cleanest storage facility hands down I've ever used. It's a bit of a drive for me but worth it. I'm not worried about some joe shmo running the joint,...".”